You can delete your NanaFrame account and its data at any time. This page explains both ways to do it and exactly what is removed.
Deletion happens immediately. You do not need to contact us first.
Grandparents who only receive photos do not have an account. To stop a receiver, a parent removes them from the family's member list, which ends their access at once and clears the photos cached on their device.
If you no longer have the app or cannot sign in, email kkhdevs@gmail.com from the address you use, or tell us the family name and approximate sign-up date so we can find the account. We complete verified requests within 30 days and reply when it is done.
| Data | What happens |
|---|---|
| Photos you uploaded (originals and thumbnails) | Permanently deleted from storage |
| Deliveries and widget caches on receiver devices | Invalidated, so the photos stop appearing on their home screens |
| Captions and hearts | Deleted with the photos |
| Your account record, family membership, and display name | Deleted |
| Device and push tokens | Deleted, so no further notifications are sent |
| A family with no remaining parent | Removed together with its invitations |
We keep the minimum needed to run and protect the service:
NanaFrame never collects your email address, contacts, or location, so there is nothing of that kind to delete.